email

Email is the standard way of reaching us. Our email address is support@wireguided.com.

When submitting a request please do not leave the subject line blank (use a quick description of the issue). Include your PC # (white label) if you are reporting a problem with your system and a phone number to reach you at for any time critical problems. If you do not receive an acknowledgement email within 2 minutes we did not receive your email.

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Support is only a phone call away. We know most people prefer email but if you want to hear a voice just give us a ring. Our main number is +1 781-679-0660.

If it is an emergency please use extension 1. Always include your name, business, a call back number, and a description of the problem if you reach our voicemail system.

 

twitter

You can now tweet us for assistance. Just include @wireguided in your tweet and a support request will be automatically generated. If your Twitter name does not identify you or your business please include that in the tweet.

We also recommend following our Twitter feed as we use it to send out alerts and messages that are time sensitive or concern security.

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We have historically used our Facebook page to post images of sample phishing attacks, interesting (but not critical) information about technology, and some lighter stuff. With our new system any Facebook message left on our page will automatically generate a support request

Help

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Don’t use social media but still need to reach us. You can now go to our web site and create a support request or even live chat with us. Just visit our site (you’re already here) and click one of the green tabs in the upper right to start a conversation or leave a message.