From the front office to the production line, everything has to work. We make sure it does, every shift, every day.
Most manufacturers we meet already have IT support of some kind, often the company that wired the office years ago. It held up when the plant was smaller. Then the ERP grew, customers started sending security questionnaires, the Internet went down on a Friday with nobody to call.
A manufacturer measures downtime differently than an office does. An hour without email is frustrating. An hour without the ERP, the label printer, or the machine waiting on a file from the network is measured in parts not made and a ship date that moves.
So we build for uptime first, then for speed when something does break: monitoring on the systems production depends on, and an average response time of 17 minutes when your team calls. Security runs underneath all of it, with a 24/7/365 security operations center watching the environment at hours when nobody is in the office. We support both halves of the plant, the front office and the floor, and if you have someone in house we work alongside them rather than replacing them.
Two networks, two lifespans, and a cost of downtime that is measured on the floor rather than in the inbox.
An office laptop is replaced every four years. A press or a test fixture is expected to run for twenty, and the computer attached to it runs whatever the vendor approved back then. We work with that: knowing which vendor owns which box, keeping those systems running, and planning replacements on your capital cycle.
Most manufacturers can state, roughly, what an hour of stopped production costs. That number should drive every decision: backup connectivity, spare hardware staged for stations that cannot wait, and a recovery plan written to get the line moving first. We plan around what stops the floor.
Prime contractors and large buyers now push security requirements down the supply chain, and Massachusetts supplies plenty of aerospace, defense, and medical device customers. Answering a questionnaire honestly is part of keeping the contract, and most of it is a set of controls plus written proof they run.
We support the environment your ERP runs on and the client side your users touch: servers, cloud infrastructure, backups, network, printing, and access. For issues inside the application, we work the case with your ERP vendor so your controller is not stuck translating between two support desks.
We do not force an upgrade the equipment vendor will not support. Those machines get documented, kept off services they do not need, and watched. Then we help you plan replacement on a capital timeline instead of on the day the drive dies.
Yes. We put the controls your customers ask about in place: who can reach what, multi-factor sign-in, activity logging, encryption, and rules for removable media. Just as important, we keep the written evidence that all of it exists and is working.
Standard support runs Monday through Friday from 7am to 7pm, with emergency coverage around the clock. Plants running extended or overnight shifts can move to our 7x24 support plan, which covers routine requests at any hour, not just emergencies, so a supervisor at 2am gets the same help the office gets at 2pm.
That is part of the job. We hold the vendor relationships, sit on the calls, and make sure the machine builder, the integrator, and the ERP provider are pointed at the actual problem instead of at each other.
One flat rate, with unlimited support included, under our Keep IT Simple™ managed IT plan. No per ticket billing and no hourly surprises when a production system goes down at 4pm on a Friday.
"Wireguided is great for us. We had wanted to switch IT companies for a while now. I only wish we had done it sooner."
We support job shops, contract manufacturers, and precision machining and fabrication businesses across the South Shore, Brockton, Taunton, and southeastern Massachusetts, with engineers who will walk the floor with you.
Schedule a free, no-obligation IT assessment. We'll review your environment, identify security gaps, and show you exactly how Wireguided would make your life easier, before you spend a dime.