Whether your town has an IT department that needs backup or none at all, you get a whole team of experts at a price built for tight budgets.
Most Massachusetts towns run technology with one or two people covering town hall, the DPW garage, the water department, the library, and the senior center. That person knows your systems better than any vendor ever will. What they do not have is depth: night and weekend coverage, a security stack, and someone to hand a project to.
That is what co-managed IT is for. You keep your director and their institutional knowledge, and we add the pieces a one-person department cannot cover alone. Where a town has no internal IT at all, we run the whole thing the same way.
We work inside the constraints that make municipal IT its own discipline: records requests with a statutory clock, retention schedules, procurement rules, and a fiscal year that closes June 30 whether the project is done or not. Support answers in an average of 17 minutes, and a 24/7/365 security operations center watches the accounts overnight, because the email pretending to be the treasurer arrives at 4pm on a Friday. Would your staff catch it? Find out by taking our quick Threat Test.
A town is not a small company. It is a dozen small organizations sharing one network, one budget cycle, and one set of public obligations.
Your IT director already knows which switch feeds the senior center and which vendor supports the assessing software. Replacing that person with a call center is a downgrade. We take the load they cannot carry alone: monitoring, patching, security tooling, after hours calls, and project work, while they stay the person the town trusts.
A town is accountable in ways a business is not. Public records law puts a clock on requests, the state retention schedule sets what is kept and for how long, and anything the town does can end up in front of a select board. Searchable archiving and documented access are not extras here, they are how the town answers for itself.
Attackers go after municipalities because the data is sensitive, the payments are large, and the defenses are usually thin. A 24/7/365 security operations center staffed by real analysts watches for the stolen login and the file that starts encrypting, and shuts it down that night. Backups are tested, so a bad morning stays a bad morning.
No. Co-managed IT exists because good municipal IT people are worth keeping, and because one person cannot cover a town alone. You decide the split: some towns route all staff calls to us and keep their director on projects and vendor relationships, others keep the help desk in house and use us for security, after hours, and escalation.
With an inventory and an honest ranking. We document what you have, what is out of support, and what would actually stop town business if it failed, then split the list into what can be fixed inside the operating budget, what belongs in the next capital request, and what can safely wait. Towns rarely have a money problem so much as a sequencing problem.
By making email searchable and tamper-proof before the request arrives. With immutable archiving in place, the clerk runs a search, reviews, and exports, instead of asking IT to pull mailbox files from several accounts. That is the difference between answering inside the ten business day window and filing for an extension.
Yes. We are used to providing written quotes, scope that other vendors can bid against, and the documentation your procurement officer needs for the file. We will also tell you honestly when something belongs in a capital plan rather than an operating line.
Every department on the town side: town hall, accounting and assessing, DPW, water and sewer, inspectional services, the library, and senior services, all through one help desk. School districts typically run their own technology under a separate budget, and we are glad to coordinate with them without stepping into their environment.
Support is one flat rate with everything included, under our Keep IT Simple™ managed IT plan, so the line item does not move when a bad week happens. Equipment is separate and passed through at our cost with no markup, quoted in writing before anything is ordered. Right sized to the town rather than the largest plan we could sell, which is the idea behind Goldilocks IT.
"Wireguided always makes sure their clients get the IT results they need. Wireguided is so proactive that you will never even realize what they are doing behind the scenes, but you will know that your computers are doing their thing and your data is safe!"
Wireguided is based in Scituate and works with municipalities and districts across the South Shore, Cape Cod, and southeastern Massachusetts. Local means an engineer can be at town hall, not just on the phone.
Schedule a free, no-obligation IT assessment. We'll review your environment, identify security gaps, and show you exactly how Wireguided would make your life easier, before you spend a dime.