Small and midsize practices run on tight schedules. We keep the front desk, the exam room, and everything in between moving with fast, friendly support.
A patient record is worth more to a criminal than a credit card number, and small practices get hit because attackers assume nobody is watching. We watch. A 24/7/365 security operations center staffed by real analysts sees the stolen login, the strange sign in at 2am, the file that starts encrypting, and shuts it down that night instead of the next morning.
The other half of the problem is the bill. Hourly IT punishes you for asking, so the little things pile up until one of them becomes a big thing. We charge one flat rate with unlimited support included, projects and hardware quoted up front, so calling us costs nothing and the number on your budget line does not move.
The practices we work with run lean: an office manager wearing four hats, providers who are booked, and no room in the schedule for a tech problem. Physical therapy and rehab clinics fit that shape exactly, with front desk scheduling, documentation between appointments, home exercise portals, and billing that all need to stay online and protected while the treatment room stays full. Chiropractic, dental, behavioral health, and specialty offices carry the same load, and we cover all of it.
Cost, clinical workflow, and a vendor list no general IT provider has met before.
Hourly IT quietly costs a practice more than the invoice shows, because staff work around problems instead of reporting them and a slow morning becomes normal. One flat rate removes that math. Support is unlimited, maintenance happens before something breaks, and the expense stops being a surprise you absorb between patients.
A control that adds fifteen seconds to every exam room login gets defeated by staff within a week, and they are right to defeat it. Security has to fit the workflow: fast sign-in at shared workstations, sessions that lock without losing a note, and updates that happen outside clinic hours.
EHR, practice management, imaging, lab interfaces, e-prescribing, patient portal, secure messaging, and the billing clearinghouse, each with its own support desk and its own idea of whose fault it is. Part of what we do is own that coordination so the office manager is not the integration layer between six vendors.
Our cost, passed straight through. We do not mark up hardware, so you pay what we pay for exam room computers, laptops, monitors, network equipment, and accessories. We tell you what to buy, when it is worth replacing rather than repairing, and what the whole thing will run before you commit to it.
We support everything the record system runs on: workstations, servers, the network, internet connections, printing and scanning, and who has access to what. When the problem is inside the application itself, we open the case with your vendor and stay on it until it is closed, instead of handing it back to your office manager.
Yes. HIPAA expects every practice to look honestly at where patient data could be exposed and to keep written proof the review happened. We do the technical review, turn the findings into a plain fix list with owners and dates, and keep the paperwork current as the practice changes, so a request for it is a folder rather than a scramble.
The rules do not get smaller when the practice does, and small practices get targeted precisely because attackers assume the defenses are thin. Pricing is by device with a ten device minimum, and every device gets the full service: unlimited help desk, security, monitoring, patching, and backups. There is no stripped down tier, so a two room clinic is protected the same way a multi site group is, and the bill stays proportional to what you actually run.
We contain it first, cut off the affected machines, then restore from backups we have already tested. Running alongside that is the part practices forget: working out whether patient information was actually exposed, because that decides who has to be notified and when. Having someone who has done this before matters a great deal on that day.
One flat rate, with unlimited support included, under our Keep IT Simple™ managed IT plan. No per ticket billing and no hourly surprises the week the schedule is full and two computers quit. Right sized to the practice, which is the idea behind Goldilocks IT.
"Your support team is always there when any situation arrives. If it cannot be fixed remotely, you are at our doorstep within the hour. The service you provide is the reason we will be sticking with Wireguided."
We support single location offices and multi site groups across the South Shore, Boston, and southeastern Massachusetts, from our office in Scituate. Remote help starts in minutes, and when a problem needs hands on it, an engineer is on the road.
Schedule a free, no-obligation IT assessment. We'll review your environment, identify security gaps, and show you exactly how Wireguided would make your life easier, before you spend a dime.