Deals cannot wait on technology. We keep transactions moving, agents productive, and wire fraud out of your inboxes.
Most brokerages we meet already have IT help of some kind, usually whoever set up the office years ago. It was fine when everyone worked from the same building. Then agents went mobile, everything moved to the cloud, and wire fraud turned every closing into a target.
Your agents are rarely at a desk. They need the current listing sheet, the signed disclosure, and the closing packet from a car, an open house, or a kitchen table at 9pm, on whatever device is in their hand, without copying client files onto it.
We cover both ends, and support answers in an average of 17 minutes when an agent is stuck. A 24/7/365 security operations center watches the accounts themselves, because a mailbox quietly taken over is how wire fraud starts. If you have someone in house already, we work alongside them.
Two things define risk in a brokerage: the wire and the deadline. Generic IT support addresses neither.
Real estate sits at the top of the FBI list for business email compromise losses, and the reason is structural. Large sums move between parties who have often never met, on a date an attacker can predict by reading one email thread. Defending that takes protected mailboxes and a verification rule nobody skips.
Most of your people are not at a desk. They work from cars, coffee shops, listings, and their own kitchens, on devices the brokerage does not own and cannot replace. That is workable, but only with protected access, secure file sharing, and multi-factor sign-in on every account.
An agent locked out of their email on an ordinary Tuesday is a minor annoyance. The same lockout ninety minutes before a signing puts a commission and a client relationship at risk. Support has to be sized for the deadline rather than for the ticket, which is why response time is the number we hold ourselves to.
We lock down your email so outsiders cannot send messages that look like your brokerage, and we flag anyone impersonating the title company or your agents. Then the rule: wire instructions change by phone, never by email.
Yes, and this is the normal situation in a brokerage. We protect the brokerage data rather than the personal device: managed access to email and files, encryption, a passcode requirement, and the ability to remove company data remotely. Agents keep control of their own machines.
Both, and we run them to the same standard: multi-factor sign-in on every account, sharing rules that keep client documents inside the brokerage, and file storage organized so agents find the current version instead of emailing copies around. If you are on one and considering the other, we will tell you honestly whether the move is worth it.
Same day, usually within the hour once we have the request. A new agent gets email, file access, and the platforms they need before their first appointment. A departure is the more important half: we cut access everywhere at once, including email, files, and anything on a personal device, so nobody keeps a door open after they leave.
Standard support runs Monday through Friday from 7am to 7pm, with emergency support outside those hours, which is when a surprising number of real estate deadlines land. Brokerages that need routine help at any hour can move to our 7x24 support plan.
One flat rate, with unlimited support included, under our Keep IT Simple™ managed IT plan. No per ticket billing and no hourly surprises the week three deals close at once.
"Tim and team have been a tremendous asset to our organization. They were able to work with us to update all of our IT systems, offer support to all of our team members, and work to keep our assets safe. I highly recommend Wireguided!"
We work with real estate offices, property management companies, and title and closing firms across the South Shore, Boston, and Cape Cod, from our office in Scituate.
Schedule a free, no-obligation IT assessment. We'll review your environment, identify security gaps, and show you exactly how Wireguided would make your life easier, before you spend a dime.