Flat-rate managed IT from a local team that answers fast and treats your business like their own.
Most companies that call us already have IT support. It worked well enough at twenty people, and somewhere between then and now the business outgrew it: more locations, more cloud, more compliance questions from insurers and customers, and far more security exposure than anyone signed up for.
We take the whole thing on for one flat rate: enterprise-grade security backed by a 24/7/365 security operations center, a properly run Microsoft 365 or Google Workspace, and a help desk that answers fast. Companies from ten seats to a few hundred run this way with us, most of them switching from another provider rather than starting from nothing. If IT has instead fallen to whoever on staff is best with computers, we start the same way and give that person their job back.
Most companies come to us because the business grew and the technology never caught up. Here is what changes on day one.
Every request is acknowledged, tracked, and finished, and our average response time is 17 minutes. You will know who is working on it and when it is done, so nobody on your team has to spend their afternoon chasing an update on their own ticket.
You get a team rather than a single person: a help desk that knows your environment, security specialists, cloud engineers, and someone senior thinking about where you are headed next. Coverage holds up when your business grows, when two things break at once, and when somebody is on vacation.
Unlimited support for one flat rate, with projects and hardware quoted up front, sized to what you actually need rather than the largest plan we can sell. That is the idea behind Goldilocks IT, and it is why budgeting is straightforward and nobody hesitates to ask for help.
Our clients generally run from about ten seats to a few hundred. Below ten, a managed plan can still make sense if the business is regulated, handles money, or cannot tolerate downtime. We will tell you honestly if you are better served by something lighter.
Then co-managed IT is probably the fit. Your person keeps the relationships and the day to day, and we add security tooling, after hours coverage, and project capacity behind them.
Unlimited remote and onsite support, monitoring and patching, endpoint security, email security, Microsoft 365 or Google Workspace administration, backup management, vendor coordination, and strategic planning. Hardware and licenses are separate and quoted up front.
We do the work. We collect documentation, credentials, and vendor contacts, deploy our tools alongside the existing setup, then cut over on a scheduled date. Most transitions are invisible to staff apart from a new number to call.
Both. Most issues are solved remotely in minutes, and when something needs hands, an engineer drives out.
"Wireguided has helped me with IT needs through two companies. I know with 100% certainty that they are there to help solve any problem in a timely, helpful and professional way. I highly recommend Wireguided to any business that needs IT support."
Wireguided is a Massachusetts Managed Service Provider (MSP) supporting companies across the South Shore, Boston, and MetroWest, from Scituate and Hingham to Quincy, Braintree, Norwell, and Plymouth.
Schedule a free, no-obligation IT assessment. We'll review your environment, identify security gaps, and show you exactly how Wireguided would make your life easier, before you spend a dime.