A survey, conducted by the Computer Technology Industry Association (CompTIA) online between December 15, 2011 and January 23, 2012, asked 502 managers in the U.S. about skills shortages inside their IT departments, the impact of those skills deficiencies on their organizations, and how they attempt to address their IT skills shortages.
Over 90 percent of respondents reported that the level of skills their IT staff had did not meet the company’s need.
- Over 40% said this skill gap hampers productivity.
- 30% said it impacted customer service.
- 39% said it affected their ability to protect themselves from cyber attacks.