|   Providing IT Happiness Since 2001

About Us

Your complete IT Happiness is our core value 


Tim Russo

Tim has been working in the the IT field for over thirty years and obtained Bachelor's Degree in Computer Science from Northeastern University. During this time he has acquired multiple professional certifications and has been published twice. Tim specializes in IT security, cloud migrations, and infrastructure design, and workng with clients to make sure they understand the technology driving their business.  

Our Story

Wireguided was founded in 2001 after the dot-com bust put our founder in the position of being unemployed for the first time in his life. It is said he lost his job, car, and hair all in the matter of a month. Dusting himself  off Tim vowed to form an IT company that treated customers and employees with respect. Having worked in technology his whole life, he was well aware of how the average IT person interacted with customers and it was rarely a pleasant encounter. As you may have experienced, there was usually an overabundance of talking down and a severe lack of patience and communication. With Wireguided, Tim's dream of creating an IT managed services company that could not only provide the best possible customer service for it's clients, but actually have experts that can hold a conversation was achieved.

Now, over two decades later, Wireguided has become a leader in IT managed services & security. We were one of the first companies to provide a truly flat rate support plan and now we lead once again with the utilization of self-healing technology, EDR security, and machine learning integration. We have provided services on three continents for governments, security services, militaries, non-profits, and all sorts of small and mid size organizations.

From the FBI to the small business, everyone we work with gets the same high level of care. When you have a passion for something it just shows. At Wireguided we don't just provide IT support, we create IT happiness. Think of us as a needed vacation from the stress of technology problems. So stop worrying about IT. Come find out why Wireguided has a 92% retention rate.

Achieve IT happiness like all our clients

"I can say without exaggeration that Wireguided provides the most excellent service I have ever experienced."

Esther GriswoldEsther GriswoldDirector | EDS Library

"Wireguided is great for us. We had wanted to switch IT companies for a while now. I only wish we had done it sooner."

Bruce DelleChiaieBruce DelleChiaieGM | Watertown Engineering

"My experience has left me feeling that Wireguided is more of a co-worker than a vendor. I can’t thank them enough."

Andrew HegartyAndrew HegartySr. Engineer | Faulkner Hospital

"Since Wireguided has taken over the care of our IT things have been much easier for us. They are only a phone call away."

Lisa WollastonLisa WollastonOffice Manager | Sweezey Fence Erectors



Wireguided LLC

4 Brook Street

Suite 20

Scituate, MA 02050



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