We were so busy we forgot to celebrate our 20th year in business! A big thank you to all our clients to who have trusted us with their IT managed services over two decades. We could not have sustained a 92% retention rate with out you. We look forward to continuing to provide both old and new partners with the best IT service possible. Thank you!
What can I disinfect my computer and laptop with?
Lysol Wipes or Clorox Kitchen Disinfecting Wipes can safely be used on all non-screen surfaces. Avoid sprays. Turn off power to your computer or laptop before wiping down. It is recommended to unplug laptops before disinfecting.
What can I disinfect my computer screen with?
Do not use standard cleaning sprays such as Windex. The best way is to use products made specifically to clean screens (spay on cloth first, then wipe screen). Consult your manufacture's website before using disinfecting wipes. You may also use a combination of 70% isopropyl alcohol and water.
What can I disinfect my mobile phone with?
Unless you share your mobile phone it is probably not necessary to disinfect it. If you do want to we recommend visiting the manufacture's website. Mobile phone screens have special coating so you want to make sure you are using the recommended technique. Otherwise dedicate screen wipes may be used.
[UPDATE: New tests show most phones / tablets can be cleaned with household disinfectant wipes with no damage to the screen coating.]
What can I disinfect my office phone with?
Lysol Wipes or Clorox Kitchen Disinfecting Wipes can safely be used. Try to avoid any screens.
WORKING FROM HOME
What products / services are available to gain access to my desktop remotely?
Assuming your IT department (if you have one) does not have a standard method of accessing your work environment there are many companies that offer remote desktop access. Prices are for their business services.
My organization uses Microsoft Office 365 / G Suite / Dropbox / Sharefile / Box. Can I work from home?
If your business uses a cloud storage / email solution there is a good chance at least some of your work information can be accessed remotely.. You will need to contact your IT department for details.
How can my employees / co-workers collaborate when not in the office?
There are three top services to use to have employees work together from different locations. These services act as a type of Facebook for business with the ability to chat, video conference, share files, etc.
Prepare your IT department to support personal devices
Your IT department may have to provide support for employees home machines which may increase workload and decrease the ability to provide support. We recommend the following:
Ensure remote workers have both a phone # and email address for contacting IT support.
Setting expectations for remote workers of what IT can and cannot support (e.g., will not come to your home to fix a printer).
If your IT provider/department has the technology to install management agents on personal computers for remote desktop access / anti-malware software this should be discussed before implementing.
What will it cost for the additional software agents?
What happens if installing the software breaks a personal computer?
What are the privacy concerns?
What should I do with office phones?
Many business phone systems allow you to forward extensions to mobile phones. If so, this option may be the easiest. Voicemail to email will also allow messages to be listened to outside the office. Some hosted VoIP phone may even be able to be plugged in at home and work seamlessly. Please contact your telco provider and / or IT Department. We also recommend adding employee home/cell phone numbers to internal departmental directories.
What should I do with office computers?
A few things that should be considered if you will be working from outside the office for an extended period but need access to your physical desktop. Some of these items may be managed by your IT department.
What about my Internet connection?
If a large amount of your employees will switch from office to home, and you are not using cloud services for file or desktop access, you may want to increase your bandwidth to the increased inbound connections.
Verizon FiOS: 800-837-4966
Comcast Business: 800-391-3000
If the office will be closed for an extended period of time please consider the following:
Are cameras able to be monitored remotely?
Can individual offices be locked (HR, Finance, CEO/President)? Who has the keys / passcodes to the building if access is needed?
Are laptops locked up?
Are screens locked?
Before closing the office, a walk around should be done to make sure any passwords posted in works paces are taken down and locked away if offices cannot be locked. Make sure to look under keyboards.
Have the backups been tested and can they be monitored remotely?
If you have any questions or require IT assistance please reach out to our support team at:
Over the past few months we have noticed some critical problems with our current support management software. Some responses were not getting to our clients, submitted issues would not reach us for hours, and the system would randomly crash without generating an alert. As you can imagine this was major issue. So, what we decided to do was throw out our current system and start searching for a better solution. We think we finally found one that is great and will allow for a better support experience.
Please hang in there if there are any bugs we need to squash as we roll it out. Thank you for your patience and we thank you for partnering with Wireguided.
Connect with us in more ways
You can now reach us via social media and directly from our web site (in addition to email and phone). We now offer support via Twitter and Facebook and live chat via our web page.CLICK HEREfor the full details.
Connect with us faster
Our previous support system had problems where some messages sent to us would be delayed by random amounts of time and our ticket updates would never reach you (or be recorded in the system). That of course was unacceptable and had to be fixed ASAP. The new system should instantly send you a response to let you know we received your request. Ticket updates from you and to you should also take under a minute.
Improved Request Management
Communication is key. Especially when time critical issues are involved. Our new system can now view embedded images so when you send screen captures we can view them instantly. To help avoid confusion on the status of a request we have created a one of a kind visual status indicator which will be included in each response to you.
Your ticket has been received by us but has not been assigned to anyone yet.
Your ticket has been assigned and is being worked on.
We are waiting on you or a 3rd party (e.g. Vendor) for information.
Your ticket has been closed / resolved.
We know when our clients have a problem they expect a fast and clear response. We believe that these upgrades will improve our service to ensure that all issues are resolved on time, every time. If you have any questions or other concerns please contact us and let us know how we can meet your needs. Thank you.כיסוילרכבארבעעונות
It looks like Microsoft has a winner on its hands with Windows 10. Over 75 million computers have already been upgraded. Not only will it be replacing the operating system on your personal computer but businesses are likely to pull the trigger and upgrade from the good ol’ Windows 7. Let’s take a look at its most important features:
It’s a FREE Upgrade (with a small catch).
Microsoft wants everyone to install Windows 10. To help this along it will be a free upgrade for a year (until of July 2016) for all Windows 7, 8, and 8.1 computers. The upgrade will come via a Windows update. You will see a small white Windows icon in the lower right taskbar (near the clock). Just click on it to register (takes under a minute) for the upgrade (downloaded in the background). You will need 3GB of free space on your system.
The Start Menu and Desktop are back.
Windows 10 automatically switches from desktop mode to tablet mode depending on if a keyboard is attached to your device. An updated start menu will now be shown instead of the Metro tiles in Windows 8. This is really an improvement that all desktop users were asking for.
Current desktop cluttered with icons? No worries, you can now have multiple desktops (e.g.one for business apps and one home).
Goodbye to Internet Explorer.
Microsoft new web browser is called ‘Microsoft Edge’. It has many modern features found in other browsers such as Chrome or Firefox. Internet Explorer will still be around if you need it though (but you might need to dig around to find it).
New Personal Assistant.
Microsoft’s Cortana integrates right into Windows 10. It (She?) lives on the taskbar and will help with all your search needs. Think Google Now or Siri but integrated and personalized. Go to a restaurant’s web page and Cortana will show the menu. You can even say “Tell me a joke”.
This is the last “version” of Windows.
Going forward Windows will receive rolling updates as fixes and new features are added. No more service packs. This is basically the same model as Apple.
The above items are some of the biggest updates in Windows 10. There are others welcome features such as being able to log in via your face (Biometrics), full integration with OneDrive (cloud storage), Universal Apps, Xbox streaming, and a few others.
If you or your business has any questions about Windows 10 or need some assistance with planning and implementing a smooth rollout, please give us a ring.
The good thing about technology is that the price of things usually drops over time. With the competition in the cloud space at an all time high our backup provider just dramatically lowered our pricing. So we did what any good IT partner would do and lowered our prices to match.
Lower Pricing and More Services
Not only did prices drop an amazing 60% but we can now offer additional services. All our plans now include at no additional charge the following:
Live database backups (Microsoft SQL & Microsoft Exchange)
Virtual Machine Backups (VMware & Hyper-V)
Option to backup your data locally
New Unlimited Plan
We are very excited that we can now offer an unlimited backup option. For one low rate you can back up as much data as you want. No limits mean no more worries about missing items or overage charges.
[button url=”http://wireguided.com/managed-cloud-backup/” size=”Large”]Click Here to View our New Plans & Pricing[/button]
[slogan]After 12 years in business it was time for an upgrade. We have put into place improvements in every area of our business to make sure we continue to provide the best IT services for our partners.[/slogan]
►Invoices will now be sent monthly – You spoke, we listened. Invoices for managed services will be switched from quarterly to monthly starting with your next invoice.
►We now accept credit cards – You can now pay for anything via credit card. There is no difference in price and a portion of the fees we pay go to support the Disabled American Veterans. Optional auto-payment is available to make remittance even easier for our managed service clients.
► Online invoices – We recently switched to a much improved accounting system so you may now view the status of all your invoices online.
► New cloud services – We are now able to offer industry leading cloud based anti-virus from Symantec and phone service from Nextiva.
►No more long term contracts for cloud services – We successfully renegotiated new terms with our cloud partners (e.g. online backups). After the end of your current cloud service contract it will automatically be switched to month-to-month. Auto payment by credit card will be required.
►We are in the cloud! – All our internal services are now cloud based to improve our ability to communicate with you no matter what. We no longer fear Nor’easters.
►Improved executive report – Our newly designed executive report (which will be arriving shortly) now includes updated recommendations based on the latest version of our 150 point best practices infrastructure audit.
► Upgraded Desktop Support – We have migrated to a greatly enhanced remote desktop support system. Improvements include support for Macs, fully encrypted connections, chat function, whiteboard, user notification, faster response times and the ability to access any Internet connected system. We can even turn on computers (if supported).
►Faster Proactive Maintenance– With our improved system tools we are rolling out faster software updates then ever before with less user interruption. In fact, we just upgraded three critical applications for all our clients in just two days and nobody noticed a thing.
► Enhanced System Management– With our upgraded software we can better manage your infrastructure. Improvements include faster software updates, better cloud service integration and the ability to monitor the health of systems outside the office (laptops & home based systems).
There has been a lot of news lately about business networks (and home PCs) being infected by viruses, malware, botnets, and other bad things. The most common method of infection is by exploiting bugs in common software applications such as Adobe Reader and Java. To avoid being a the next victim make sure your are running the latest versions of the software. The links below will take you where you need to go. The upgrades are fast and straightforward.
Note: During the installations you will be prompted to install 3rd party software such as McAfee Anti-virus or Google’s Chrome Browser. Uncheck these options before clicking ‘Next’.