COVID-19: IT Preparation & FAQ

COVID-19: IT Preparation & FAQ

Cloud disaster planning Education News

UPDATED: 3/19/2020

DISINFECTING DEVICES

What can I disinfect my computer and laptop with?
Lysol Wipes or Clorox Kitchen Disinfecting Wipes can safely be used on all non-screen surfaces. Avoid sprays. Turn off power to your computer or laptop before wiping down. It is recommended to unplug laptops before disinfecting.

What can I disinfect my computer screen with?
Do not use standard cleaning sprays such as Windex. The best way is to use products made specifically to clean screens (spay on cloth first, then wipe screen). Consult your manufacture's website before using disinfecting wipes. You may also use a combination of 70% isopropyl alcohol and water.

What can I disinfect my mobile phone with?
Unless you share your mobile phone it is probably not necessary to disinfect it. If you do want to we recommend visiting the manufacture's website. Mobile phone screens have special coating so you want to make sure you are using the recommended technique. Otherwise dedicate screen wipes may be used.

[UPDATE: New tests  show most phones / tablets can be cleaned with household disinfectant wipes with no damage to the screen coating.]

What can I disinfect my office phone with?
Lysol Wipes or Clorox Kitchen Disinfecting Wipes can safely be used. Try to avoid any screens.

WORKING FROM HOME

What products / services are available to gain access to my desktop remotely?
Assuming your IT department (if you have one) does not have a standard method of accessing your work environment there are many companies that offer remote desktop access. Prices are for their business services.

My organization uses Microsoft Office 365 / G Suite / Dropbox / Sharefile / Box. Can I work from home?
If your business uses a cloud storage / email solution there is a good chance at least some of your work information can be accessed remotely.. You will need to contact your IT department for details.

How can my employees / co-workers collaborate when not in the office?
There are three top services to use to have employees work together from different locations. These services act as a type of Facebook for business with the ability to chat, video conference, share files, etc.

PREPARING YOUR IT INFRASTRUCTURE

Prepare your IT department to support personal devices
Your IT department may have to provide support for employees home machines which may increase workload and decrease the ability to provide support. We recommend the following:

  • Ensure remote workers have both a phone # and email address for contacting IT support.
  • Setting expectations for remote workers of what IT can and cannot support (e.g., will not come to your home to fix a printer).
  • If your IT provider/department has the technology to install management agents on personal computers for remote desktop access / anti-malware software this should be discussed before implementing.
    • What will it cost for the additional software agents?
    • What happens if installing the software breaks a personal computer?
    • What are the privacy concerns?

What should I do with office phones?
Many business phone systems allow you to forward extensions to mobile phones. If so, this option may be the easiest. Voicemail to email will also allow messages to be listened to outside the office. Some hosted VoIP phone may even be able to be plugged in at home and work seamlessly. Please contact your telco provider and / or IT Department. We also recommend adding employee home/cell phone numbers to internal departmental directories.

What should I do with office computers?
A few things that should be considered if you will be working from outside the office for an extended period but need access to your physical desktop. Some of these items may be managed by your IT department.

What about my Internet connection?
If a large amount of your employees will switch from office to home, and you are not using cloud services for file or desktop access, you may want to increase your bandwidth to the increased inbound connections.

  • Verizon FiOS:  800-837-4966
  • Comcast Business: 800-391-3000

Security Concerns
If the office will be closed for an extended period of time please consider the following:

  • Are cameras able to be monitored remotely?
  • Can individual offices be locked (HR, Finance, CEO/President)? Who has the keys / passcodes to the building if access is needed?
  • Are laptops locked up?
  • Are screens locked?
  • Before closing the office, a walk around should be done to make sure any passwords posted in works paces are taken down and locked away if offices cannot be locked. Make sure to look under keyboards.
  • Have the backups been tested and can they be monitored remotely?
CONTACT WIREGUIDED

If you have any questions or require IT assistance please reach out to our support team at:

PHONE: 781-679-0660

EMAIL: support@wireguided.com


Centers for Disease Control (CDC) Official Website - https://www.cdc.gov/

Thank you and stay safe.

-Tim

IT Storm Checklist

IT Storm Checklist

Uncategorized

As you might have heard on the news a large storm is headed our way here in New England. There are a few things you should check / do before the storm hits to make sure your technology works and you data does not get lost.

  • Before you leave for the day TURN OFF all devices (e.g., PCs, printers, scanners, copiers, etc.) Also, unplug them from the wall. If the power goes out the resulting surge when it is turned back on can overload that power strip you bought at staples.
  • If you have a server(s) make sure you have a UPS between it and the wall. A good UPS can handle the surge and shutdown your server gracefully when battery power gets low.
  • Following up on the previous item, if you do have a battery backup please check it to make sure the battery is working. Some have digital displays you can check, others lights (red = bad),  and others you need to press a button.
  • Make sure you have your data backed up. If it is backed up run a test restore to make sure it really is backed up and recoverable. If you do not have a cloud back up (e.g., tape, USB drive, etc). make sure the media is in a safe location not near the devices it has backed up in case of flooding, fire, structural damage. Get more info on cloud backups HERE.
  • Your business may be closed for a few days so make sure you have remote access to your data (terminal server, Office 365, OneDrive, Google Docs, etc.) A storm like this is why cloud services like Microsoft Office 365 were designed for. Those monthly fees suddenly are worth it when your business can stay open (and make money) instead of being down for days.
  • If your phone system can handle it reroute calls to your main number / emergency number to a cell phone so your customers can reach you.
  • If you use Twitter, email your clients your Twitter ID so they may receive updates on your business if your company is having issues getting back in service. (We are @Wireguided).

If you do need assistance getting your business back up you can reach us at our emergency # at 781-679-0660 x1.

Good luck and stay safe!

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