Over the past few months we have noticed some critical problems with our current support management software. Some responses were not getting to our clients, submitted issues would not reach us for hours, and the system would randomly crash without generating an alert. As you can imagine this was major issue. So, what we decided to do was throw out our current system and start searching for a better solution. We think we finally found one that is great and will allow for a better support experience.
Please hang in there if there are any bugs we need to squash as we roll it out. Thank you for your patience and we thank you for partnering with Wireguided.
Connect with us in more ways
You can now reach us via social media and directly from our web site (in addition to email and phone). We now offer support via Twitter and Facebook and live chat via our web page. CLICK HERE for the full details.
Connect with us faster
Our previous support system had problems where some messages sent to us would be delayed by random amounts of time and our ticket updates would never reach you (or be recorded in the system). That of course was unacceptable and had to be fixed ASAP. The new system should instantly send you a response to let you know we received your request. Ticket updates from you and to you should also take under a minute.
Improved Request Management
Communication is key. Especially when time critical issues are involved. Our new system can now view embedded images so when you send screen captures we can view them instantly. To help avoid confusion on the status of a request we have created a one of a kind visual status indicator which will be included in each response to you.
Your ticket has been received by us but has not been assigned to anyone yet.
Your ticket has been assigned and is being worked on.
We are waiting on you or a 3rd party (e.g. Vendor) for information.
Your ticket has been closed / resolved.
We know when our clients have a problem they expect a fast and clear response. We believe that these upgrades will improve our service to ensure that all issues are resolved on time, every time. If you have any questions or other concerns please contact us and let us know how we can meet your needs. Thank you.כיסוילרכבארבעעונות