Work From Home: Printers

Work From Home: Printers

disaster planning Hardware Windows

Many employees are bringing their office computers home to work remotely. The biggest problem we are seeing is connecting printers to these systems.  If you are having issues getting your printer to work please follow these steps:

Step 1 – Hardware

  • If your printer is connected via USB cable disconnect it from the office computer before proceeding.
  • If your printer is wireless make sure both computer and printer are on the same wireless network.

Step 2 – Software (Drivers)

Windows 10 can auto configure many printers but not all. If your printer did not auto configure or you have a multi-function scanner/printer/copier please visit the manufacturer’s web site and download the proper driver and setup package for your device.

Download the drivers, run the installation program, and follow the steps (do not plug USB printer into PC until asked to do so).

Troubleshooting

If you still cannot get the printer to work try the following steps:

  • Turn off PC, turn off printer, turn on PC (log in, wait a few minutes), turn on printer.
  • Make sure the USB cable is plugged into PC and printer
  • Make sure the computer can get on the Internet.
  • Check to make sure you downloaded the correct drivers. If you print and gibberish comes out you probably have the wrong driver installed.

If you need any further assistance please contact us at support@wireguided.com

-Tim

 

Remote Workforce Preparation

Remote Workforce Preparation

Cloud disaster planning Education mobile Office 365

Coronavirus (COVID-19) has started to spread throughout the country and health officials are starting to announce recommendations that in certain areas employees stay home for two weeks. Is your organization ready to have a remote workforce?

Scenario 1 –  Local File Server / Local Applications

If your business has a local file server (e.g., network drive ) or you use desktop based applications then you will need a way to access your company computer remotely. Options include services such as Teamviewer ($50/month or free for individual), Logmein ($30/month), or GoToMyPC ($35).

Your company may offer other remote access methods such as a VPN so please consult with your IT department first.

Scenario 2:  Cloud based file service + Web based Apps

If your business has its files stored in SharePoint, Google Docs, Dropbox, ShareFile, Box.com, or other cloud service AND your business applications are web based (e.g., you run everything from inside a web browser) then you are ready for a remote workforce. With Microsoft Office 365 you may access everything via a web interface at https://office.com. Other services may require a locally installed software agent.

Other Considerations

  • Does your phone system support forwarding calls outside of the office to employee home or mobile phones?
  • If your employees will be using their personal computers there are security issues to consider such as ensuring laptops are encrypted, devices are password protected, and anti-malware is installed.
  • Will your IT department be able to provide support on personal devices? If so, what are the parameters?
  • Update your website to reflect changes in hours or modifications of services.
  • Employee contact information contains home or mobile numbers (for internal use only).
  • Paperwork normally filled out onsite (e.g., intake forms, new member information, etc.) should be made available remotely.
    • Convert documents to PDF before making public. Do not share Word documents.
    • Items converted to forms on websites should be tested to make sure they are secure.
  • If using a self hosted remote access service, or utilizing VPNs, can your current Internet bandwidth support the additional inbound usage?

Conclusion

As they say. hope for the best but prepare for the worst. If you are interested in our managed remote desktop service or moving your office to the cloud please contact Wireguided at support@wireguided.com.

For more information about the Coronavirus visit the official CDC website